FAQ - JWK Sports
Shipping & Delivery
How long does shipping take?
-
United States: 7–14 business days.
-
International Orders: 14–31 business days, depending on the destination country and local customs.
Do you offer express shipping?
Currently, we only offer standard shipping. We are working on adding faster options soon!
Do you ship worldwide?
Yes, we offer international shipping to most countries.
Returns & Refunds
Can I return my order?
Yes, you can return any item within 30 days of delivery as long as it’s in its original condition.
How do I start a return?
Simply contact our support team with your order number and reason for return. We’ll guide you through the process.
Do I have to pay for return shipping?
In most cases, customers are responsible for return shipping costs unless the item was damaged or incorrect.
Order Tracking
Will I get a tracking number?
Yes! Tracking information will be added as soon as your order has shipped.
Where can I track my order?
You can track your shipment on our Track Your Order page using your order number and email.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely.
Product & Orders
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible. Once it’s been processed, we may not be able to make changes.
Do you offer discounts or promo codes?
Yes! Sign up for our newsletter to receive exclusive deals and early access to sales.
What if my item is damaged or incorrect?
Contact us immediately with a photo of the item. We’ll make it right with a replacement or refund.
Still Need Help?
No worries — just contact us and we’ll get back to you as soon as possible. We’re here to help!
